o If you have confirmed with your main contact that your credentials were sent to us so that we create a profile for you, please follow the “reset my password” steps.
o If your account shows “inactive” please send a request to customerservice@fast-rescue.com and we will reply to you within 24 business hours.
o If your training does not show up on the main dashboard after you sign in, please contact us at customerservice@fast-rescue.com and we will reply to you within 24 business hours.
o If your videos are not playing for any reason, try another browser.
o If the issue persists you would need to “enable cookies” for this browser. For instructions on enabling cookies on your browser, please click here. If the issue persists, please contact us at customerservice@fast-rescue.com.
o If you are unable to move to another chapter, please try using another browser.
o If the issue persists you would need to “enable cookies” for the browser. For instructions on enabling cookies on your browser, please click here. If the issue persists please contact us at customerservice@fast-rescue.com.
o Your company will be invoiced for your training, please proceed to complete your course.
o We have courses in our “course catalog” for purchase, please do not complete purchase if you do not need any additional courses.
o After you have successfully completed your online component, a certificate will be generated and emailed to you for printing. You can also access your certificate once you log into your profile.
o It depends on your reading speed but do keep in mind that our program does have voiceover. For Part 1 Emergency First Aid sessions, participants should complete their training withing 3-4 hours. For Part 1 Standard First Aid training participants can take between 5- 8 hours to complete their online component. There are a few instances where it can take longer.
o Yes, the program will bookmark where you stopped.
o For all information about your part 2 practical training, please contact your employer.
o Yes. Just use the mobile device and log in with your credentials.
o Our courses run best on Microsoft Edge, Google Chrome, Safari, Opera, and Firefox browsers.
o On the top, you will see your name. Click on your name and then click on My Info. This will open up your profile where you can change your email address.
o If you are able to log into your account go to messages to the top right of your page, then click “send message”. Fill out the form and we will reply within 24 business hours.
o You can alternately send us an email at customerservice@fast-rescue.com.
o Please send a request to customerservice@fast-rescue.com and we will reply to you within 24 business hours.
